Team Lead: Director of Client Services
Classification: Exempt, full -time
Salary & Benefits: $54,500-$62,500 salary range, higher start depends on experience
Annual pay increases per salary structure and budget allowances
35-hour, flexible work week
100% paid medical with vision benefit, 100% paid dental, life insurance, and $250 a year wellness benefit
Simple IRA, 3%, matched savings after three months
Unlimited, flexible paid leave policy with an additional eleven paid holidays.
Supportive, family friendly, team work environment
Paid professional development
Monthly staff team lunch, lunch provided
The mission of the Advocates is to promote healthy relationships and offers safety, healing, and resources to people impacted by abuse. The Advocates is committed to creating a workplace that welcomes diverse backgrounds and perspectives. The Advocates maintains a strong policy of equal employment opportunity and seeks to achieve equal opportunity for all staff members and applicants as articulated by federal, state, and local laws. All aspects of employment will be governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender, veteran status, political affiliation, or any other basis prohibited by law. All decisions made with respect to recruiting, hiring, promotions, benefits, pay, and dismissal for all job classifications will be based on individual qualifications related to the requirements of the position. Additionally, The Advocates makes reasonable accommodation for qualified individuals with disabilities unless it would be an undue hardship.
The Youth Services Coordinator oversees delivery of and provides client services to children, youth and young adults in accordance with the mission, policies, and funding requirements of The Advocates. The position also coordinates parenting support and education to parents receiving services from The Advocates. The Director oversees all programs, support groups and other services to youth. The Coordinator will assist with the development and oversight of a planned Early Childhood Learning Center scheduled to open in Fall 2025. The Youth Services Coordinator is supervised by the Director of Client Programs.
Oversee delivery of client services to children, youth and young adults receiving services from The Advocates. This includes children living in shelter and transitional housing, and children of nonresident clients as requested by parents and/or needed.
Provide direct client services to children, youth and young adults. Meet with young people living in The Advocates’ transitional housing and shelter and provide case management and family support/parenting services on an ongoing basis. This includes regularly scheduled home visits for residents living in The Advocates’ housing. Be available as appropriate and as needed to meet and support clients to discuss their needs as parents and those of their children. Delegate children’s and parent case management to trained victim advocate staff as needed.
Assists parents in connecting children with needed services and opportunities in the community such as summer camps, child care, after school care, athletic/sports activities, enrichment activities and scholarships and financial assistance.
Assess need for and refer to licensed counseling services for children and parents requiring more advanced therapeutic support for healing from trauma, or diagnosing or managing mental health and/or behavioral problems.
Develop and oversee children/youth and family programs for clients living in The Advocates’ shelter and transitional housing. This includes developing activities, group outings, and other creative approaches to assisting youth with healing from abusive home environments. Collaborate with the Transitions Program Manager to coordinate with adult programs and services.
Ensure that safe, child friendly play areas are developed and maintained for children waiting for parents receiving services. Develop other creative ways to support and welcome children onsite, such as snack packs, care packs or other therapeutic supplies/giveaways.
Coordinate children’s support groups, life skill classes, and child specific support services and materials for abused women with children. Facilitate children’s support groups, parenting classes as appropriate and/or hire and train other qualified people to deliver these services.
Oversee and coordinate child care services during onsite client adult programs and groups and ensure that quality, trained child care providers are hired and scheduled.
Collaborate with the Director of Social Change and Prevention and the Violence Prevention Educator as requested and needed to ensure provision of services to children, youth and young adults that are referred as a result of community outreach and/or prevention education in the schools.
Approves and recommends clients to other agencies, and advocates directly with other agencies to access client services. Develop and maintain linkages and work closely with other social service agencies, case managers, law enforcement, and the schools to ensure children and parents are receiving system-wide support as needed.
Maintain a children’s resource library by researching resources, ordering and cataloging materials, and maintaining database inventory and developing client and child education packets.
Contribute to quality services by staying informed of developments and trends in the programs’ areas of focus and by assuming an active role in professional development by attending professional seminars, webinars and conferences.
Assists with training of the case management team and the weekend managers on areas related to working with women and children on an ongoing basis.
Evaluate the effectiveness of the youth services program and services sessions by periodically requesting feedback from clients and implement new or improved approach if necessary.
Work with CEO and other staff to develop Early Learning Childcare Center scheduled to open in Fall 2025.
Promotes professional working relationships and team work within the program and the organization by participating in staff and case management meetings.
Provide monthly written report reviewing monthly program accomplishments, tasks, challenges, and success stories.
Provide staff training and assist with volunteer training on an as needed basis.
Contributes to the organization’s effectiveness by performing other duties as assigned.
Human services related educational background combined with management and leadership experience in community-based services organization including supervisory experience.
Fluent Bilingual, Spanish/English, language skills are required for this position.
Must demonstrate strong communication and organizational skills.
Must work well with persons of varied sexual preference, racial, ethnic, cultural, socioeconomic backgrounds, and with individuals who are differently-abled.
Must have knowledge of counseling and advocacy techniques with people who have experienced trauma, including crisis intervention skills and knowledge of area social/educational systems.
Must obtain and maintain CPR certification and pass a criminal background check.
Thirty (30) hours of domestic violence victim advocate training is required by the Idaho Council on Domestic Violence and Victim Assistance. Additional training is required in working with children and youth, and support group facilitation. Previous equivalent experience can be substituted. CPR training and certification is required. Needed training will be provided on the job, with the exception of CPR training. Twenty (20) hours of continuing education is required annually and will be paid for by employer and offered by employer or other organization.
To Apply: Send resume and cover letter to Colleen Clark, People and Culture Manager,