Position: DIRECTOR OF CLIENT PROGRAMS
Team Lead: CEO
Classification: Exempt, full -time
Salary & Benefits: $72,000 starting salary, higher start depends on experience
• Annual pay increases per salary structure and budget allowances
• 35 hour, flexible work week
• 100% paid medical with vision benefit, 100% paid dental, $250 a year wellness benefit, and life insurance
• Simple IRA, 3%, matched savings after three months
• Unlimited, flexible paid leave policy with an additional eleven paid holidays.
• Supportive, family friendly, team work environment
• Paid professional development
• Monthly staff team lunch, lunch provided
The mission of the Advocates is to promote healthy relationships and offers safety, healing, and resources to people impacted by abuse. The Client Programs Director oversees delivery of client services in accordance with the mission, policies, and funding requirements of The Advocates. The Director supervises all direct client services staff. The Director will oversee support groups and all other client educational programs. This position is supervised by the CEO.
The Advocates is committed to creating a workplace that welcomes diverse backgrounds and perspectives. The Advocates maintains a strong policy of equal employment opportunity and seeks to achieve equal opportunity for all staff members and applicants as articulated by federal, state, and local laws. All aspects of employment will be governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender, veteran status, political affiliation, or any other basis prohibited by law. All decisions made with respect to recruiting, hiring, promotions, benefits, pay, and dismissal for all job classifications will be based on individual qualifications related to the requirements of the position. Additionally, The Advocates makes reasonable accommodation for qualified individuals with disabilities unless it would be an undue hardship.
Oversee delivery of client services and shelter environment and client services center. Assist staff in facilitating problem solving for in house conflicts and crises and encourages and models appropriate shelter interactions.
Supervise all direct services staff. Staff supervision includes assigning cases to staff and supporting staff in providing victim advocacy services. Monitor and evaluate staff performance and provide performance feedback and develop performance improvement plans when necessary. Work with staff to mediate conflicts among staff, problem solve, and develop and maintain a strong client services team.
Provide direct client services including case management as needed i.e. when case managers are on vacation or need extra support.
Oversee staff compliance with all policies related to the delivery of client services. Schedule shelter and client services center staff coverage.
Maintain all policies and procedures related to the provision of direct client services. Ensure that these policies and procedures meet grant and government funding requirements and are being followed by staff. Address policy related problems and make changes in policies as needed and directed by the CEO.
Collaborates to develop client educational programming and support group. Support staff developing and leading the programming, including assistance with planning the curriculum, evaluating impact, and guidance regarding programming meeting clients’ needs.
Support facilitation of weekly case management meetings and trainings for all direct client services staff.
Ensure that all direct client services staff meet annual training requirements. Provide quarterly report to CEO on direct client services staff continuing education topics and hours of training received.
Develop and maintain case management standards and materials. Review and update standards annually.
Oversee service providers who provide Advocates’ funded services to clients, attorneys, counselors, and other types of therapists. Ensures that they meet program standards and requirements and that their services are evaluated at least annually.
Oversee client services data collection and database utilization and quality control. Review client services data and data entry on an ongoing basis and provides monthly client services statistics report to CEO. Assist with data collection and reporting for government and private foundation grants as requested. Assure that data collection, tracking and reporting align with reporting requirements.
Represent the organization at state coalition, ICDVVA meetings and trainings, and other appropriate trainings and events.
Collaborate with colleagues to represent the organization at community meetings and events.
Ensure that client services are being evaluated and review outcomes and evaluate impact of services.
Network and follow-up with services to clients in other agencies including law enforcement, courts, prosecutors, and other social services. Organize and/or attend community collaborative services meetings.
Provide monthly written report reviewing monthly program accomplishments, tasks, challenges, and success stories.
Provide staff training and assist with volunteer training on an as needed basis.
Be available for after-hours support for shelter coverage staff and able to meet with shelter manager and shelter weekend coverage staff during their shifts on the weekends and/or weekday evening hours.
Perform other duties as assigned by the CEO.
Human services related educational background combined with management and leadership experience in community-based services organization including supervisory experience.
Must demonstrate strong communication and organizational skills.
Must work well with persons of varied sexual preference, racial, ethnic, cultural, socioeconomic backgrounds, and with individuals who are differently-abled.
Must have knowledge of counseling and advocacy techniques with people who have experienced trauma, including crisis intervention skills and knowledge of area social/educational systems.
Must obtain and maintain CPR certification and pass a criminal background check.
Must have 3-5 years of supervisory experience Spanish and English bilingual preferred.
Thirty (30) hours of domestic violence victim advocate training is required by the Idaho Council on Domestic Violence. Additional training is required in support group facilitation. Previous equivalent experience can be substituted. CPR training and certification is required. Needed training will be provided on the job, with the exception of CPR training. Twenty (20) hours of continuing education is required annually and will be paid for by employer and offered by employer or other organization.
To Apply: Send resume and cover letter to Colleen Clark, People and Culture Manager,
The Advocates is an equal opportunity employer and service provider.