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Salary & Benefits: $45,000 starting base, DOE, includes onsite housing, utilities and food allowance valued at $25,000. 

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About the Position


Team Lead: Client Programs Director

Classification: Exempt, full-time

Salary & Benefits: $45,000 starting base, DOE, includes onsite housing, utilities and food allowance valued at $25,000.  Additional hours paid at $20 per hour.

  • Annual pay increases per salary structure and budget allowances
  • 60 hour work week, 7 pm – 7 am Sunday -Thursday nights.  Majority of the time paid for is sleep time.  Position is on call during shift, however, for calls and clients as needed.
  • Shelter Manager who has private onsite housing.
  • 90% paid medical with vision benefit, 100% paid dental, life insurance, $250 a year wellness benefit
  • Simple IRA retirement plan, 3%, matched savings after three months
  • Flexible paid leave policy with an additional eight paid holidays
  • Supportive, family friendly, team work environment
  • Paid professional development
  • Monthly staff team lunch, lunch provided
  • Housing provided, one-bedroom onsite apartment, utilities included, and food allowance

Job Description:

The mission of The Advocates is to teach people of all ages how to build and maintain healthy relationships. We accomplish this through education, shelter and support services. We envision a compassionate community, free from emotional and physical abuse.

The Shelter Manager oversees shelter residents and security overnight, 7 p.m. – 7 a.m., daily. Provides overnight crisis line coverage and night-time client intakes and check-outs to and from shelter. Provides direct client services to women living in the shelter and oversees client living arrangements in the shelter during the evening hours. The Shelter Manager lives in a private apartment on the shelter premises.

The Advocates is committed to creating a workplace that welcomes diverse backgrounds and perspectives. The Advocates maintains a strong policy of equal employment opportunity and seeks to achieve equal opportunity for all staff members and applicants as articulated by federal, state, and local laws. All aspects of employment will be governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender, veteran status, political affiliation, or any other basis prohibited by law. All decisions made with respect to recruiting, hiring, promotions, benefits, pay, and dismissal for all job classifications will be based on individual qualifications related to the requirements of the position. Additionally, The Advocates makes reasonable accommodation for qualified individuals with disabilities unless it would be an undue hardship.


Education and/or experience that gives the applicant the ability to complete the job responsibilities as outlined.

Experience working in a related field such as housing, shelter, human services and or a residential program is a plus.

Bilingual skills – English and Spanish are a plus.

Must work well with persons of varied sexual preference, racial, ethnic, cultural, socioeconomic backgrounds, and with individuals who are differently-abled.

Willingness to learn about power-based person violence, working with survivors of violence and abuse, crisis intervention skills, trauma informed services, and community resources and referrals.

Must obtain and maintain CPR certification.

Must pass a criminal background check.


Provides crisis line and house coverage during the hours of 7 p.m. - 7 a.m.  Handles all incoming calls as appropriate and completes documentation and follow-up as necessary.

Performs shelter client intakes and check-outs. Assesses immediate crisis needs of clients.  Orients clients to shelter and house rules. Assures that appropriate house rules are practiced.  Assists clients in identifying and fulfilling needs.

Performs victim advocacy for onsite residents and call-in clients as needed.

Responds to needs of transitional housing residents living in 22 Advocates’ owned units including maintenance and emergency situations while on shift.

Enforces house curfew and oversees house security.  Complies with all rules and regulations of agency policies and safety procedures.  Documents shelter happenings and client activities as necessary.

Oversees shelter environment, facilitates problem solving for in house conflicts and crisis, encourages and models appropriate shelter interactions.  Plans and participates in residential activities when appropriate.  Mediates on behalf of residential clients when appropriate.  Provides appropriate follow-up and documentation of emergency incidents or non-compliance of rules.

Monitors house management and maintenance responsibilities and maintains maintenance checklist. Oversees house cleanliness, beautification, safety and repair, as well as efficiently organizing shelter space. Completes onsite house organization and maintenance as needed. Works with other staff to ensure that any other maintenance that needs professional services is completed within a timely manner. Develops shelter resident chore list and ensures chores are completed according to the set standards and requirements.

Monitors household, cleaning and medical supplies as well as linens, towels and other household needs. Supervises storage of all food and supplies. Develops supplies and food shopping list and passes list on to staff that perform those duties.

Holds house meetings as needed, performs fire drills and other security related training and drills.

Monthly written report is required and submitted to supervisor and documentation of client and facility issues in onsite log daily is required.

Shelter Manager supervises Weekend Managers who work 12 -24 shifts on the weekends. This includes providing performance feedback and completing performance evaluations.

Performs other duties as assigned by supervisor.

Training requirements:

Thirty (30) hours of domestic violence victim advocate and twenty (20) hours of shelter manager training is required by the Idaho Council on Domestic Violence.  Previous equivalent experience can be substituted. CPR training and certification is required.  Training will be provided on the job and paid for by The Advocates. Twenty (20) hours of continuing education is required annually and will be paid for by The Advocates and offered by The Advocates or other appropriate organization.


60 hours night coverage per week, 7 p.m. - 7 a.m., Sunday – Thursday nights. Additional hours may be necessary to attend monthly staff meetings and trainings.

Compensation Details:

This position is paid a weekly set salary of $385 DOE per week and includes on-site housing in the form of an attached private apartment. Compensation includes in-kind housing and living expenses valued as follows:  Rent $1,600, Utilities $200, Food and Household Supplies $250, Laundry $25. In-kind compensation equals $2,075/month or $25,000/year. Total compensation, in-kind plus salary equals $45,000 base wage per year. In-kind compensation cannot be paid to employee in cash in exchange for nonuse of any in-kind item. Food and supplies are taken out of communal shelter supplies and meals.  Additional food and household supplies are not covered and are the employee’s personal responsibility. The salary for additional daytime hours when needed is $20 per hour.

Applicant may live in the housing with a partner or other family members. Any children living with Shelter Manager onsite under the age of 12 must be supervised by another adult when the Shelter Manager is on duty.  As apartment is one-bedroom, only 1-2 additional family members can be accommodated.

To Apply: Submit resume and cover letter to Colleen Clark,

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