Victim Advocate/Case Manager
Provides crisis line and house coverage during the shift. Handles incoming calls and completes necessary documentation.Conducts shelter client intakes and check-outs. Assesses immediate crisis needs of clients.Orients clients to shelter and house rules. Assures that appropriate house rules are practiced. Assists clients in identifying and fulfilling needs. Completes appropriate paperwork. Educates clients about dynamics of domestic violence and sexual assault and options/resources available.Oversees house security, complies with all rules and regulations of agency policies and safety procedures. Documents shelter happenings and client activities as necessary. Oversees shelter environment and activities, facilitates problem solving for in-house conflicts and crises, encourages and models appropriate shelter interactions. Mediates on behalf of residential clients when appropriate. Provides appropriate follow-up and documentation of emergency incidents or non-compliance of rules.Addresses house concerns and individual client’s needs and plans. Refers clients to other agencies and resources and advocates directly with other agencies as needed to help client access necessary services. Acts as individual client Case Manager as assigned by Lead Case Manager.