MORNING MANAGER, VICTIM ADVOCATE/CASE MANAGER
Provide advocacy services and support to survivors of relationship violence, stalking, and sexual assault or abuse and their children. Provide crisis line, office, and house coverage during the shift. Assess immediate crisis needs of clients and address appropriately. Manage incoming calls and walk-ins and complete necessary documentation. Support the daily operations of the shelter offices. Facilitate morning meeting for clients in shelter. Educate clients about dynamics of domestic violence and sexual assault and options/resources available. Work with clients to develop and maintain relevant and meaningful case plans. Provide concrete case management and access to in-house and external resources. Meet regularly with clients to support case plan accomplishment. Refer clients to other agencies and resources and advocate directly with other agencies as needed to help client access necessary services. Maintain service partnerships with referral agencies. Conduct potential shelter client assessments and intakes. Orient clients to shelter and house rules. Assure that appropriate house rules are practiced. Assist clients in identifying and fulfilling needs. Oversee house security, complies with all rules and regulations of agency policies and safety procedures. Document shelter happenings and client activities as necessary. Oversee shelter environment and activities, facilitate problem solving for in-house conflicts and crises, encourage and model appropriate shelter interactions. Mediate on behalf of residential clients when appropriate. Provide appropriate follow-up and documentation of emergency incidents or non-compliance of rules. Participate in staff meetings, case conferences and other meetings as needed. Facilitate support groups as needed. Perform other duties as assigned by Client Programs Director. Complete and maintain client records that document services provided. Please email cover letter, resume, and three employment references to Raquel Galvin, Client Program’s Director, firstname.lastname@example.org .
BILINGUAL VICTIM ADVOCATE/CASE MANAGER
The Bilingual Victim Advocate will provide direct service to The Advocates’ clients ensuring primarily that the needs of Spanish speakers are met. The Bilingual Victim Advocate is present during office hours to assist walk-in and phone-in clients, answer questions from the general public, and receive calls from referring agencies. The Bilingual Victim Advocate refers clients to other agencies as appropriate and provides follow-up assistance when needed. The position also provides crisis line coverage and client intakes and check-outs to and from shelter and direct client services to women living in the shelter. The position is supervised by the Client Programs Director.
The Advocates is looking for a dynamic, self motivated, and reliable individual to provide shelter based services to clients. Bilingual (Spanish/English) speakers preferred. Experience and interest working with and advocating for people experiencing emotional or physical abuse preferred. Training provided. Position is 12-24 hour shifts on weekends and holidays with the possibility of working a few afternoons during the week from 4 to 7 p.m. Please submit your resume and cover letter to email@example.com .
Victim Advocate/Case Manager
Provides crisis line and house coverage during the shift. Handles incoming calls and completes necessary documentation.Conducts shelter client intakes and check-outs. Assesses immediate crisis needs of clients.Orients clients to shelter and house rules. Assures that appropriate house rules are practiced. Assists clients in identifying and fulfilling needs. Completes appropriate paperwork. Educates clients about dynamics of domestic violence and sexual assault and options/resources available.Oversees house security, complies with all rules and regulations of agency policies and safety procedures. Documents shelter happenings and client activities as necessary. Oversees shelter environment and activities, facilitates problem solving for in-house conflicts and crises, encourages and models appropriate shelter interactions. Mediates on behalf of residential clients when appropriate. Provides appropriate follow-up and documentation of emergency incidents or non-compliance of rules.Addresses house concerns and individual client’s needs and plans. Refers clients to other agencies and resources and advocates directly with other agencies as needed to help client access necessary services. Acts as individual client Case Manager as assigned by Lead Case Manager.